Frequently Asked Questions about VIIAD
The following are some common questions about VIIAD's innovative healthcare platform. If you have a question that is not listed below, contact us for more information.
About VIIAD
What is VIIAD?
How does VIIAD benefit the Payor market?
Who are the founders of VIIAD?
When was VIIAD started?
How can I get an interview with the founders of VIIAD?
Where is VIIAD located?
How can I contact VIIAD customer service?
Will VIIAD work with my current insurance plan?
What is the technology behind VIIAD?
How secure is the technology used by VIIAD?
What is the potential impact of VIIAD on the health insurance industry?
How does VIIAD remove billions of dollars of waste from the healthcare industry by eliminating the traditional insurance card?
How does VIIAD work seamlessly with existing Payor technology?
How does VIIAD directly benefit physicians?
How does VIIAD directly benefit consumers?
Does VIIAD have the capacity to service the largest companies in the health insurance industry?
Is VIIAD a reseller or aggregator of PPO Networks?
The Health Ticket®
What is the Health Ticket®?
Must I eliminate all other ID cards to use the Health Ticket®?
How does the Health Ticket® work?
What is the immediate cost benefit of the Health Ticket®?
Do I need my old static ID card?
How much money will the Health Ticket® save Members?
How do I access the Health Ticket®?
When should I print out my Health Ticket®?
Where do I obtain my Username and Password for the Health Ticket®?
Do I need to print out a different Health Ticket® for each family member?
I've lost my Health Ticket®. What should I do?
How long is the Health Ticket® good for?
What information is on the Health Ticket®?
Does the Health Ticket® contain Social Security or Driver's License information?
Does the Health Ticket® increase the risk of identity theft?
If I don't have a printer, can I still obtain the Health Ticket®?
About VIIAD
What is VIIAD?
VIIAD™, short for Virtual Interactive Identification and Direction, is a patent-pending healthcare management platform that is streamlining the way Payors, Providers, and Members use insurance. VIIAD's patent-pending Health Ticket® business methodology and vNetwork® provide customizable PPO coverage. VIIAD ensures 100% compliance for the Payor market, potentially saving the healthcare industry billions of dollars.
How does VIIAD benefit the Payor market?
VIIAD provides Payors with a web based claims communication platform that provides them with a competitive advantage in the market while reducing costs.
Who are the founders of VIIAD?
John Zubak, Harvey Mitgang and April Stiles
When was VIIAD started?
2006.
How can I get an interview with the founders of VIIAD?
To schedule an interview with the founders of VIIAD, visit our press section, or contact us for more information.
Where is VIIAD located?
VIIAD Systems, LLC is located at 1170 Wheeler Way, Suite 200, Langhorne, PA, 19047.
How can I contact VIIAD?
by calling 1-866-49-VIIAD.
Will VIIAD work with my current insurance plan?
Yes.
What is the technology behind VIIAD?
VIIAD is state-of-the-art Internet-based technology designed to interface seamlessly with existing legacy systems in such a manner as to require little if any changes to those systems or the need for any new equipment.
How secure is the technology used by VIIAD?
VIIAD uses state-of-the-art encryption and security technology, and VIIAD works with their clients to assure the highest level of security is implemented.
What is the potential impact of VIIAD on the health insurance industry?
Based on estimates of annual claims in the U.S. of $1 trillion and the percent minimum savings reported by clients, the VIIAD platform represents potential savings of $150 billion if applied across the industry.
According to the Self Insurance Institute of America (SIIA), and the Dept. of Health and Human Services, $1.9 trillion is spent annually in the U.S. on healthcare. 25% ($475 billion) is strictly administrative costs. VIIAD has the potential to remove billions of dollars in administrative costs.
How does VIIAD remove billions of dollars of waste from the healthcare industry by eliminating the traditional insurance card?
VIIAD's innovative delivery platform and related products, such as the Health Ticket®, increase communication among the various parties to a healthcare transaction, including Insureds, Providers, and Payors. This provides transparency to increasingly complex healthcare transactions, resulting in reduced waste through administrative inefficiencies. In addition to reduced administrative costs, VIIAD eliminates the need for static insurance cards, potentially resulting in billions of dollars of savings within the healthcare industry. The Health Ticket® uses patent-pending technology to provide Insurers with access to the most up-to-date plan information, printed right from their computer, or at the Provider's office.
Each year, insurance companies spend millions of dollars printing and mailing new static ID cards every time a plan is updated or personal information changes. It costs Payors anywhere from $2 to $10 every time they print and mail an updated card to a Member. Based on $5 being the average, if insurance cards were eliminated for the approximately 200 million Insureds in the United States, Payors would immediately save $1 billion just from the card issue alone. Since most Payors issue 2 or 3 replacement cards per year to Members, the savings are actually much larger.
How does VIIAD work seamlessly with existing Payor technology?
VIIAD's proprietary healthcare management platform works with a Payor's current legacy system.
How does VIIAD directly benefit physicians?
The VIIAD Health Ticket® provides the most current plan information for the treating medical provider. Reducing any administrative work on their end in verifying benefits, eligibility or collecting monies due to them by the patient.
How does VIIAD directly benefit consumers?
VIIAD takes the guesswork out of healthcare plans. VIIAD provides transparency and improved communication in an increasingly complex healthcare system. Consumers know if they are in or out of network, their associated percentage of payment, what the plan requirements are, HSA balances and any other relevant information to help them make more informed decisions about how their healthcare dollars are spent.
Does VIIAD have the capacity to service the largest companies in the health insurance industry?
Yes. The technology behind VIIAD is extremely scalable.
Is VIIAD a reseller or aggregator of PPO Networks?
No, VIIAD is a technology company.
The Health Ticket®
What is the Health Ticket®?
Similar to an airline eTicket, VIIAD's Health Ticket® uses patent-pending technology to provide real-time insurance information that eliminates the need for traditional ID cards, reduces administrative costs, and lets the Member, Provider, and Payor know exactly what services are covered, every time.
Each Health Ticket® contains Member-specific information, such as, copay instructions, HSA balances, remaining deductibles, preferred labs and pharmacies, directions to the medical office, physical therapy visits remaining, benefit plan information, visit instructions, and more.
Must I eliminate all other ID cards to use the Health Ticket®?
No. VIIAD can be used alone or in conjunction with traditional ID cards.
How does the Health Ticket® work?
Generating a Health Ticket® is similar to the process currently used to locate a Provider. Members either call an 800 number or go to their Insurer's Web site, input their user ID, password, and zip code, and select from a list of Providers. Once a Provider is selected, the Health Ticket® is generated, displaying the vital elements necessary for the Member to receive the full benefits of his/her health plan.
What is the immediate cost benefit of the Health Ticket®?
The Health Ticket® provides real-time benefit information, assures compliance, and dramatically reduces administrative costs. Each year, insurance companies spend millions of dollars mailing Insurers new static ID cards every time a plan is updated or personal information changes. It costs approximately $2 to $10 each time a new card is issued, potentially saving Payors millions of dollars by switching to VIIAD's Health Ticket® just from the reduction in card costs alone.
Do I need my old static ID card?
No. With the Health Ticket®, you have access to the most up-to-date insurance card available for your individual health plan, so there is no need to continue to carry old ID cards.
How much money will the Health Ticket® save Members?
Members can save billions of dollars each year because the Health Ticket will display what their out pocket expenditure will be for each medical provider they choose to visit.
How do I access the Health Ticket®?
Health Tickets® can be accessed via the Internet or by calling the insurance company.
When should I print out my Health Ticket®?
This varies by insurance company, but usually Members print out their Health Ticket® before visiting their Provider, or at the time they make their appointment. Check with your insurance company for your plan's specific details.
Where do I obtain my Username and Password for the Health Ticket®?
Use the Username and Password provided by your insurance company.
Do I need to print out a different Health Ticket® for each family member?
This is up to the plan sponsor and is based on the plan requirements independent of the VIIAD solution.
I've lost my Health Ticket®. What should I do?
Unlike traditional static ID cards, you can obtain a duplicate Health Ticket® instantly, without the need to wait days or even weeks. Simply call a toll-free number or visit your health insurance Web site from any Internet-enabled computer. Providers can also access Health Ticket® information directly from your doctor's office.
How long is the Health Ticket® good for?
This is up to the plan sponsor. Since every Health Ticket® is customizable, the expiration date, if any, on the Health Ticket® varies for each plan and Member. Check with your plan if you are unsure about the amount of time you have to use your Health Ticket®.
What information is on the Health Ticket®?
This is up to the plan sponsor and varies from Payor to Payor. By design, the Health Ticket® conveniently features a more comprehensive communications platform and benefit details versus a traditional ID card, including:
- Copay, deductible, coinsurance limits or balances
- Health Savings Account (HSA) balances
- Specific PPO IDs by Provider
- Preferred vendors, labs, pharmacies, mental health treatment centers
- Claims addresses
- Electronic clearinghouses
- Plan limitations or exclusions
- Out-of-network penalties
- Adjuster contact information
- Remaining physical therapy visits
- Visit instructions
- Office directions
Does the Health Ticket® contain Social Security or Driver's License information?
No! The Health Ticket® does not feature any proprietary information like social security or driver's license numbers.
Does the Health Ticket® increase the risk of identity theft?
NO! The VIIAD technology does not increase an individual's exposure to identity theft. The Health Ticket® does not feature proprietary information like social security or driver's license numbers.
If I don't have a printer, can I still obtain the Health Ticket®?
Yes. You can generate your Health Ticket® by calling a toll-free number, and your Health Ticket® will be mailed or faxed to you, or sent directly to your Provider.